Identity Theft Online

TalkTalk and 3 most complained about telecoms firms

TalkTalk has retained its position as the most complained about broadband and fixed-line telecoms provider in the country, according to the industry regulator.

Ofcom said the firm received 0.8 complaints per 1,000 customers regarding its landline services and 0.58 complaints per 1,000 customers for its fixed broadband services. Virgin Media attracted the fewest complaints in the sector with just 0.15 for every 1,000 customers.

Despite the poor showing, Ofcom conceded that TalkTalk had in fact made progress in reducing the number of complaints it received. The Ofcom report into the number of complaints received by telecoms firms, only the second the regulator has published, comes after TalkTalk was fined £3m for incorrectly billing 65,000 customers for services they did not receive last month.

Ofcom decided to start publishing its telecoms complaints data in April to encourage competition, and incentivise telecoms providers to improve their performance.

A spokesperson for TalkTalk said: “It’s encouraging that Ofcom’s data demonstrates that, following the Tiscali integration, the service we offer our customers has significantly improved in the last quarter with the number of complaints as a percentage of customers dropping by over 50%.

“We’re simplifying our business for the benefit of our customers and calls to our customer services teams are down 40% from this time last year. We’re also

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Tags: Telecoms, Telecoms Firms

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Should you get out of Bank of Cyprus UK?

As the debt crisis in the eurozone mounts thousands of British savers with money in the Bank of Cyprus UK are growing increasingly concerned about the safety of their savings. The Mediterranean islands’ exposure to Greek banks, coupled with local crises, including a huge munitions explosion that wrecked vital infrastructure, has led to all three of the big credit rating agencies downgrading Cyprus in recent months. The Bank of Cyprus UK has operated in Britain for 55 years and 50,000 people have savings accounts with it. If you are one of them, what should you do?

Most accounts are fixed-term and savers will face penalties if they decide to withdraw their cash. That’s one reason not simply to demand your money back. The bank’s marketing manager, Richard Simon, has also pointed out that the bank has a healthy deposit-to-loan ratio, is well funded, and doesn’t rely on the money markets for funding. “I would not be unduly worried if I had money in a fixed-rate account with the Bank of Cyprus,” says Kevin Mountford of MoneySupermarket in The Sunday Times.

One

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Tags: Cyprus, Cyprus Uk

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Citi ThankYou Premier Card Review: What’s Changed?

Ive been reviewing (and personally using) the Citi ThankYou Premier Card since 2008 when it was originally called the Citi PremierPass Elite Card.  I loved it back then, and I still like it a lot today.

While theres no doubt Citi has watered down this card offer quite a bit over the years, the fact is it continues to rank among the top tier of travel rewards credit cards. Feel free to read my previous review for all the details about why the Citi ThankYou Premier Card Still Makes Me Smile.

If you keep close tabs on all the best credit card offers, youve probably noticed that Citi pulled its 50,000 bonus points offer for this card earlier this month. Then, just about a week later, the updated Citi ThankYou Premier card was launched. So whats different about this new offer?

Nothing major really, except new cardholders will now receive 30,000 ThankYou points after spending $1,500 during the first three months instead of 50,000 points after spending $2,000.

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Tags: Premier Card, Review, Thankyou Premier, Thankyou Premier Card

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Credit card lending: bring on the tripping goldfish

Credit card lending: bring on the tripping goldfish by Peter Andrew

IndexCreditCards.com recently painted a less than flattering picture of credit card issuers that are again showering plastic on subprime borrowers (Credit card companies take leave of their sensesagain). It implied that anyone with a connection to reality greater than that of a goldfish on LSD would recall just how much damage was done to lenders, borrowers and the economy as a whole the last time this trick was tried.

Credit card companies and the plot

Well, new research published Friday suggests that policymakers in many credit card companies are not only continuing to fail the carassius auratus-on-acid test, theyre actually becoming less connected to reality. The Equifax National Credit Trends Report says that the number of new credit cards issued to subprime borrowers between January and May this year was 65 percent higher than during the same period in 2010.

Think bank executives cant get any more imbecilic?

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Tags: Card Lending, Credit Card Lending, Goldfish, Tripping Goldfish

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What Is The Debt Fair Act?

The Fair Debt Collection Practices Act is an actually federal government legal requirement which is responsible for the actions of people who get hold of financial obligations from other people. A lot of states have adopted related laws and regulations controlling the tactics of debt collectors. The Fair Debt Collection Practices Act, also known as the FDCPA, is a state regulation that controls the actions of people in the role of debt collectors for personal financial obligations. Automotive loans, mortgage loans, medical bills, and also charge card balances are generally known to be personal financial obligations.

Collectors are generally notorious for many of their questionable ways used to get hold of money owed from clients. Many debt collectors make do with these kinds of methods due to the fact people are unaware of the laws and regulations dictating just how collectors can – and ways in which they cannot – manage people when collecting a personal debt.

Under policies set out in the FDCPA, debt collectors may not allowed to make contact to try to collect a debt just before 8:00 AM or after 9:00 PM., in accordance with the borrower’s local time. In ad

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Tags: Act

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